We are committed to providing reliable and convenient delivery services for our backpacks. Orders enter the processing stage once payment is completed and the order has been verified; shipment is then arranged based on the order details.
- Order Processing Time
Typically, orders are processed and handed over to the logistics carrier within 1–3 business days of payment confirmation.
Processing time excludes weekends and public holidays. Processing times may be extended if order information is incomplete, payment requires further verification, or in cases of inventory issues or other special circumstances.
- Delivery Time
Once the order has shipped, the estimated delivery time is generally:
3–7 business days.
The timeframe above is an estimate and does not constitute a guaranteed delivery deadline. Actual delivery times may vary depending on the destination, customs inspections, weather conditions, holidays, local delivery schedules, peak logistics periods, or other uncontrollable factors.
Consequently, the total time from order confirmation to final delivery may vary based on the specific circumstances of the order.
- Delivery Partners
We utilize professional international and local logistics providers for order delivery, including:
DHL
FedEx
UPS Priority
The specific carrier is selected based on the destination, package specifications, and logistics arrangements.
- Shipment Tracking
Once the order has shipped, we typically send tracking information to the email address provided at checkout.
You may receive notifications regarding the following stages of the delivery process:
Item shipped;
Package arrived at a logistics processing facility;
Package entered the local delivery process;
Package out for delivery;
Package delivered.
Please note that tracking information may experience delays due to varying update frequencies among different logistics carriers.
- Delivery Address
Please ensure that your name, street address, city, postal code, and other delivery details are accurate and complete when submitting your order.
If delivery fails, the package is returned, or additional fees are incurred due to an incorrect, incomplete, or unrecognizable address provided by the customer, the customer may be responsible for the associated costs and any re-delivery fees.
If you need to change the delivery address after the order has shipped, please contact us as soon as possible. We cannot guarantee that address changes can be made for orders that have already entered the delivery process. 6. Delivery Delays
We make reasonable efforts to arrange delivery according to the estimated schedule; however, actual transit may be affected by peak logistics periods, adverse weather, public holidays, customs processing, carrier operations, local delivery conditions at the destination, or other factors beyond our reasonable control.
In the event of logistics anomalies or significant delays, we will assist in inquiring about the shipment status to the extent reasonably possible.
- Damaged Packages or Delivery Issues
If the package you receive shows signs of severe damage, please retain the packaging materials as much as possible upon receipt and take photographs of both the package and the items inside.
If the tracking status indicates delivery but you have not received the package, we recommend checking the delivery location, concierge, property management office, or other secure drop-off points, and contacting the carrier based on the tracking information. We can also assist with logistics inquiries to the extent reasonably possible.
- Customs Duties and Other Fees
If import taxes, customs duties, customs clearance fees, or other charges levied by local governments or relevant authorities apply in the destination country or region, such costs may be borne by the recipient in accordance with applicable laws.
- Updates to Shipping Policy
We may update this shipping policy based on logistics partnerships, delivery zones, carrier service capabilities, or applicable laws.
The latest shipping policy will be published on this website and will apply to orders submitted thereafter.
By submitting an order through this website, you acknowledge that you have read and understood this shipping policy.