We value your privacy and are committed to protecting the personal information you provide when purchasing backpacks and related products on this website. This Privacy Policy explains how we collect, use, store, and protect your personal information, as well as how you can exercise your privacy rights.
- Information We Collect
When you browse the website, place an order, or make a purchase, we may collect necessary information, including your name, email address, phone number, billing and shipping addresses, order details, payment-related information, device information, IP address, browsing history, and website usage data.
Payment information is typically processed securely by third-party payment service providers. We do not store full credit card numbers, CVV codes, or other complete payment credentials unless necessary.
- Use of Personal Information
The personal information we collect is primarily used to:
Process, confirm, and ship your orders;
Provide customer service and after-sales support;
Send order confirmations, shipping notifications, and necessary service-related information;
Handle refunds, returns, and order-related matters;
Improve website functionality, products, and the shopping experience;
Prevent fraud, unauthorized transactions, and other security risks;
Comply with applicable laws, regulations, and legal requirements.
We will not use your personal information for purposes unrelated to the above unless we have obtained your authorization or are permitted by law.
- Payment Information
This website may use third-party payment processing services to facilitate online payments. Payment service providers may process relevant payment information in accordance with their own privacy policies.
We will not ask you to provide full credit card numbers, CVV codes, or payment passwords via email, telephone, or other insecure methods.
- Information Sharing
We may share limited personal information with trusted service providers—such as payment processors, order fulfillment services, logistics and delivery providers, and website hosting and technical service providers—when necessary for website operations and order fulfillment.
These service providers process personal information only to the extent necessary to provide their services and are required to protect the data in accordance with applicable laws and contractual obligations.
We do not sell your personal information.
- Cookies and Similar Technologies
This website may use cookies and similar technologies to ensure the website functions correctly, save shopping-related information, understand website usage, and improve the user experience.
Necessary cookies may be used during the operation of the website. For non-essential cookies, we will obtain your choice via cookie settings or consent mechanisms where applicable.
You can manage or delete cookies through your browser settings; however, disabling certain cookies may affect the functionality of the website.
- Personal Information Security
We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, use, modification, disclosure, or loss.
While we strive to employ reasonable security measures, internet transmission and electronic storage cannot be guaranteed to be absolutely secure; therefore, we cannot guarantee that information is free from security risks in all circumstances.
- Personal Information Retention Period
We retain personal information only for as long as is reasonably necessary to fulfill the purposes of collection, provide services, process orders, comply with legal obligations, resolve disputes, and maintain legitimate business records.
For order-related personal information, we generally retain the data for 7 years after the order is completed.
Where applicable law requires a longer retention period, we may extend the retention time in accordance with legal requirements. Upon the expiration of the retention period, we will delete, anonymize, or securely dispose of the relevant personal information in accordance with applicable law.
- CCPA – Privacy Rights for California Residents
If you are a resident of California, USA, you may have specific privacy rights under the California Consumer Privacy Act (CCPA, as amended by the California Privacy Rights Act, CPRA), including the rights to know, access, correct, and delete personal information, as well as the right to opt out of the sale or sharing of personal information.
We Do Not Sell Personal Information
We do not sell your personal information.
We do not sell your personal information in exchange for money or other valuable consideration.
If our practices regarding personal information processing change in the future in a way that constitutes a “sale” or “sharing” as defined by the CCPA, we will provide an appropriate opt-out mechanism in accordance with applicable law.
Rights Available to California Consumers
Where the CCPA applies, California residents may:
Request to know or access the personal information we have collected;
Request the deletion of their personal information, subject to exceptions prescribed by law;
Request the correction of inaccurate personal information;
Opt out of the sale or sharing of personal information;
Limit certain uses or disclosures of sensitive personal information, where applicable;
Not be subject to discriminatory treatment prohibited by law for exercising their CCPA rights. The CCPA provides specific exceptions to rights such as the right to deletion; for instance, businesses may need to retain certain information to complete transactions, fulfill legal obligations, maintain security, or handle legal claims.
Dedicated Email for California Privacy Requests
California residents wishing to submit privacy requests may contact us via the following dedicated email address:
California Privacy Request Email: subscribe@joshuabackpacks.com
Please specify the right you wish to exercise in your email, such as “Request to Know” (access request), “Request to Delete” (deletion request), “Request to Correct” (correction request), or “Opt-Out” (opt-out of sale/sharing).
To protect the security of consumer accounts and personal information, we may take reasonable measures to verify the requester’s identity. For requests to opt out of the sale or sharing of personal information, applicable law generally does not require the submission of a “verifiable consumer request.”
Where applicable, consumers may also use compliant privacy preference signals, such as Global Privacy Control (GPC), to express their choice to opt out of the sale or sharing of personal information.
- Children’s Privacy
This website is not directed at children. We do not knowingly collect unnecessary personal information from minors. If you believe a child has provided us with personal information, please notify us through the appropriate channels so that we may take action in accordance with applicable law.
- Third-Party Websites
This website may contain links to third-party websites, payment services, or other external services. Third-party websites have their own privacy policies and data processing rules.
We are not responsible for the privacy practices, content, or security measures of third-party websites. We recommend that you read the applicable privacy policies before using third-party services.
- Privacy Policy Updates
We may update this Privacy Policy in response to changes in business operations, laws and regulations, website functionality, or data processing methods.
Updated policies will be posted on this website and will take effect upon posting, unless otherwise specified.
- Contact and Privacy Requests
If you wish to inquire about, access, correct, delete, or manage your personal information, please use the applicable privacy request channels provided in this policy.
Dedicated Email for California Privacy Requests: subscribe@joshuabackpacks.com
We will process and respond to valid privacy requests in accordance with applicable law.